Error Messages and Troubleshooting
R&S
®
ZNB/ZNBT
1421User Manual 1173.9163.02 ─ 55
10.3 Collecting Information for Technical Support
If you encounter problems that you cannot solve yourself, contact your
Rohde & Schwarz support center, see Chapter 10.4, "Contacting Customer Support",
on page 1422. Our support center staff is optimally trained to assist you in solving
problems.
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
Creating Windows Event Log Files
Windows records important actions of applications and the operating system in event
logs. You can create event log files to summarize and save the existing event logs. You
can send these files to Rohde & Schwarz if there is a problem with your device.
To create Windows event log files
1. Select the "Windows Start Button" in the bottom left corner.
2. Type in Event Viewer and select "Enter".
3. Select and expand "Windows Logs" in the "Console Tree".
4. Right-click on each subsection and select "Save All Events As...".
Figure 10-2: Event Viewer
5. Enter a file name and select "Save"
You can now send the Windows Event Log Files to Rohde & Schwarz.
Obtaining information from the R&S ZNB/ZNBT firmware
The instrument generates error messages which are usually sufficient for you to detect
the cause of an error and find a remedy. Error message types are described in Chap-
ter 10, "Error Messages and Troubleshooting", on page 1417.
Collecting Information for Technical Support
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