R&S ZNB - 10.4 Contacting Customer Support

Error Messages and Troubleshooting
R&S
®
ZNB/ZNBT
1422User Manual 1173.9163.02 ─ 55
In addition, the system "Info" dialog offers valuable troubleshooting information. This
dialog can be opened via the "Info..." button in the SYSTEM – [SETUP] > "Setup" soft-
tool tab.
For details on the available information, see Chapter 6.17.1.3, "Info Dialog",
on page 710.
The required troubleshooting information can also be generated in the system "Info"
dialog. "Create R&S Support Information" collects the following information:
●
Setup, option, and hardware information, error log, and selftest results.
This information can also be retrieved using the "Save..." function of the "Info" dia-
log.
●
Current eeprom data.
●
A screenshot of the VNA display.
●
The latest 5 exception dumps.
The resulting *.zip file is written to the report directory
C:\Users\Public\Documents\Rohde-Schwarz\Vna\Report. Its file name con-
tains the current date and time, e.g. report_20200228_1658.zip.
10.4 Contacting Customer Support
Technical support – where and when you need it
For quick, expert help with any Rohde & Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde & Schwarz products.
Contact information
Contact our customer support center at www.rohde-schwarz.com/support, or follow this
QR code:
Figure 10-3: QR code to the Rohde
& Schwarz support page
Contacting Customer Support