10. After-sales Service
10-1
After-sales service Chapter 10
10. After-sales service
When ordering repair
When a fault has been detected, refer to the “Appendix M. Trouble shooting and FAQ”. If it is
not improved, turn OFF and ON the power switch of main unit to reboot. Still it persists, stop
operation and contact the purchasing dealer.
During the guarantee term;
JRC will repair the equipment or exchange any parts proven to be malfunctioning under normal
use. The user is requested to have operated the equipment as instructed in the instruction
manual.
In the following cases, guarantee service is not accepted.
- Product Registration to JRC has not been made immediately after the JUE-501/JUE-251 was
commissioned. Product Registration to JRC is made by accessing to “http://www.registration.
msd.jp/msdroot/FBB/FBB/Page/TopMenu.aspx” or sending Installation Report (prepared by
agency) or Product Registration Sheet (attached on the last page of this manual) to JRC.
-The equipment has been subjected to accident, abuse, or misuse, shipping damage, alternations,
incorrect and/or non-authorized service.
-The trouble, failure, malfunctioning and whatever is due to Act of God, fire, flood, explosion,
accident, strikes, labor troubles or other industrial disputes, war (declared or undeclared),
armed conflict, civil disturbance, embargoes, blockades, legal restrictions, riots, insurrections
or any other cause beyond the control of JRC and the purchaser.
Service out of the guarantee term;
If the function is recoverable by a repair, JRC will arrange a charged service on customer’s
demand.
To request a guarantee or non-guarantee service, please inform us of;
+Ship’s name, model name, date of manufacture, serial number, and MES ID.
+How trouble arose. Go into details as much as possible.
+Name of the office, organization etc of the vessel, the contact place and the telephone/fax
number.
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