Caller ID Automatic Transfer
98 ◆ Chapter 2: Features UX Mail Manual
Caller ID Automatic Transfer
Description
The Automated Attendant can answer a call, analyze the caller’s number, and automatically transfer the call
to a specified destination. For example, a customer service group could have the numbers of their most
important customers stored in the voice mail Caller ID table. When one of these important customers calls
in, they could route automatically to the most experienced customer service agents.
Related Features
Caller ID (page 97)
Caller ID Automatic Transfer is available only if the telco provides Caller ID to the UX5000 and the
UX5000 passes that Caller ID data to the voice mail ports.
Make Call (page 186)
An extension user can listen to a voice message and dial a code to return the call without knowing the
caller’s number.
Programming
Step 1 Be sure the telco provides Caller ID to the UX5000.
Step 2 Check the UX5000 Caller ID programming.
2.1 See CALLER ID (PAGE 97) for more.
Step 3 Set up the voice mail Caller ID tables.
3.1 CUSTOMIZE: CALLER I.D. OPTIONS (PAGE 325).
- Select the Caller ID option you want to program (1-2500).
3.1.1 CUSTOMIZE: CALLER I.D. OPTIONS: CALLER I.D NUMBER (PAGE 325).
- Enter the 10-digit number you want the Automated Attendant to detect.
✔ By default, there are no codes entered.
3.1.2 CUSTOMIZE: CALLER I.D. OPTIONS: CALLER I.D ACTION (PAGE 325).
- Enter the routing you want voice mail to execute when a match is detected in the
Caller I.D Number field above.
- Typically, this entry is an extension number. When a match occurs, the Automated
Attendant sends an Unscreened Transfer (UTRF) to the extension.
✔ The default entry is N (no action).
Step 4 Optionally review the following report:
- Reports: CALLER I.D OPTIONS REPORT (PAGE 489).
Operation
Caller ID Automatic Transfer operation is automatic once enabled in programming.
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