Answer Schedule Override
58 ◆ Chapter 2: Features UX Mail Manual
Answer Schedule Override
Description
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an
Announcement or Call Routing Mailbox. You can use Answer Schedule Override to provide holiday and
bad weather closing enactments, for example. Enable override when you want callers to hear the special
announcements; disable override to have the Automated Attendant answer normally.
To enable Answer Schedule Override, the administrator can:
● Call into the Automated Attendant.
● Dial # and their mailbox number.
● Dial SA to access the System Administrator Functions.
● Dial SO to enable Answer Schedule Override and choose an override mailbox.
Answer Schedule Override stays in effect until the System Administrator turns it off.
Related Features
Announcement Mailbox (page 48)
If the System Administrator specifies an Announcement Mailbox as the override mailbox, Automated
Attendant callers hear the Announcement Message.
Call Routing Mailbox (page 88)
If the System Administrator specifies a Call Routing Mailbox as the override mailbox, Automated Atten-
dant callers hear a new Welcome Message and Instruction Menu and can use new dialing options (Dial
Action Table).
System Administrator (page 283)
Only the System Administrator can set up Answer Schedule Override.
Programming
No additional programming required.
Answer Schedule Override Mailbox
This override mailbox type: Does this:
Announcement Plays the Announcement Message to callers.
Call Routing Provides the caller with a new Welcome Message,
Instruction Menu, and dialing options (Dial Action
Table).
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