Diagnostics
114 ◆ Chapter 2: Features UX Mail Manual
Diagnostics
Description
Diagnostics help you troubleshoot your voice mail and keep it operating at peak performance. The following
diagnostics are available (see Programming below):
● Remove Voice Mail Ports from Service
● Port Self Test Diagnostics
In addition, the System Administrator can log onto their mailbox and obtain the system version number.
Related Features
Real Trace (page 264)
The Real Trace is a troubleshooting report that displays voice mail events as they occur, in real time.
Reports (page 267)
Voice mail provides a comprehensive list of reports for monitoring system performance and usage.
System Administrator Mailbox (page 285)
The System Administrator can log onto their mailbox and obtain the system version number.
Trace Viewer (page 291)
The Trace Viewer is a troubleshooting report that displays a history of voice mail events from the trace
database.
Programming
Removing Voice Mail Ports from Service
Step 1 Remove a port from service.
1.1 CUSTOMIZE: PORT OPTIONS: IN SERVICE (PAGE 455).
- Uncheck this option to remove a port from service.
- Check this option to place a port back in service.
✔ By default, all installed ports are placed in service.
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