Announcement Mailbox
48 â—† Chapter 2: Features UX Mail Manual
Announcem ent Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to callers. The Announcement Mailbox is
typically set up to provide information to callers (such as company directions) and then route the caller back
to the Automated Attendant. For example:
â– The Automated Attendant answers and instructs the caller to dial a digit (e.g., 1) for company directions.
â– The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
â– After listening to the directions, the caller automatically routes back to the Automated Attendant.
OR
The caller can route instead to a Next Call Routing Mailbox for new dialing options.
Related Features
Automated Attendant (page 68)
The Automated Attendant can route callers to an Announcement Mailbox.
Directory Dialing (page 120)
Callers can use Directory Dialing to access an Announcement Mailbox.
Mailbox Name (page 180)
The Announcement Mailbox name facilitates Directory Dialing.
Next Call Routing Mailbox (page 247)
The Next Call Routing mailbox provides additional dialing options to Announcement Mailbox callers.
Security Code (page 273)
If enabled, Announcement Mailbox callers must enter a security code before hearing the recorded
announcement.
System Administrator (page 283)
The System Administrator can record the Announcement Mailbox message.
Tenant Service (page 287)
Tenant Groups may limit access to an Announcement Mailbox.
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