Customize
Mailbox Options: ACD Announcement
352 ◆ Chapter 3: Programming UX Mail Manual
Department
Use this option to assign a department name to the ACD Announcement Mailbox. This information appears
on the
DISTRIBUTION LIST (page 495) and MAILBOX OPTIONS (page 497) reports.
Options
● Characters (10 characters maximum, using any keyboard characters).
Default
● No entry.
Next Call Routing Mailbox
This option provides additional dialing options to the caller listening to the ACD Announcement Mailbox.
When you specify a Next Call Routing Mailbox, an ACD Announcement Mailbox caller can dial any digit to
go to the designated Call Routing Mailbox. The caller will then hear the Instruction Menu for that mailbox and
can use any of its dialing options.
● See NEXT CALL ROUTING MAILBOX (PAGE 247) for more.
Options
● Call Routing Mailbox Number (7 digits maximum, using 0-9).
● N (None)
Default
✔ N (None)
No Call Routing Mailbox assigned.
Tenant
Use this option to specify to which Tenant Group the ACD Announcement Mailbox belongs. If Tenant
Groups are not set up in
CUSTOMIZE: SYSTEM OPTIONS: [GENERAL 1] NUMBER OF TENANTS (PAGE 460), voice mail pro-
vides a single tenant.
● See TENANT SERVICE (PAGE 287) for more.
Options
● 1-4 (Tenant Groups 1-4)
Default
✔ 1
Directory List
Use this option to specify to which Directory List the ACD Announcement Mailbox belongs. This entry is
associated with the Directory List to Use option in Call Routing and Directory Dialing mailboxes. Normally,
this option is not used for ACD Announcement Mailboxes.
Options
● 1-100
- Mailbox is assigned to Directory List 1-100.
● A (All)
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