NEC UX5000 - Unscreened Transfer; Screened Vs. Unscreened Transfer

Unscreened Transfer
UX Mail Manual Chapter 2: Features ◆ 299
2
Unscreened Transfer
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions.
Unscreened Transfer allows the Automated Attendant to transfer outside calls to system extensions without
the need for a live receptionist or operator. It is similar to UX5000 unscreened transfers in which the trans-
ferring party immediately extends the call. After an Automated Attendant caller dials an extension, voice
mail transfers the call to the destination and hangs up. Any recalls or additional routing are handled by the
UX5000 – just as with any other unscreened transfer.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-
sions. The following summarizes the differences between these two types of Automated Attendant transfer.
■ With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-
play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers
ring like Intercom calls and do not display Caller ID until the call is answered.
■ Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded
or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2
to reach the Next Call Routing Mailbox options (if programmed).
The following table shows in detail how Unscreened Transfer operates:
Unscreened Transfer (UTRF) Operation
■ Call = Call answered by the Automated Attendant.
■ Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off
(see page 60 for more on this feature):
Extension Idle Extension Busy Extension in DND
With Active Greeting
Recorded
1. Puts call on Hold.
2. Briefly tries extension
(i.e., tests for status), then
hangs up to transfer call
unscreened.
- If answered , connects call
(just like a UX5000
transfer).
- If unanswered in a default
UX5000, plays greeting
and a beep (so caller can
start recording).
1
1. Puts call on Hold
2. Briefly tries extension
(i.e., tests for status), then
hangs up to transfer call
unscreened.
3. In a default UX5000 after
the Transfer Recall time,
plays greeting and a beep
(so caller can start
recording).
1
1. Puts call on Hold.
2. Briefly tries extension
(i.e., tests for status), then
hangs up leaving the call
on Hold for the UX5000
Hold Recall interval.
3. Follows normal UX5000
system Hold Recall
routing.