Transfer to an ACD Group
294 ◆ Chapter 2: Features UX Mail Manual
Transfer to an ACD Group
Description
The Automated Attendant can transfer outside callers to ACD Group master numbers. This lets the UX5000
handle the call routing. Set this up by assigning TRF, UTRF, or MTRF actions in the active Dial Action
Table to route to the ACD Group master number. Refer to
SCREENED TRANSFER (PAGE 270), UNSCREENED TRANS-
FER (PAGE 299), and MONITORED TRANSFER (PAGE 230) for more on how these Automated Attendant options han-
dle calls.
Related Features
Dial Action Table (page 116)
Set up TRF, UTRF, or MTRF Dial Action Table actions to route to the ACD Group master number.
Monitored Transfer (page 230)
Automated Attendant Monitored Transfers can automatically transfer an outside caller to an ACD Group
master number.
Screened Transfer (page 270)
Automated Attendant Screened Transfers can automatically transfer an outside caller to an ACD Group
master number.
Transfer to a Mailbox (page 293)
An extension user can transfer their call to an ACD master number instead of an extension.
Unscreened Transfer (page 299)
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an ACD
Group master number.
Programming
Step 1 Optionally assign a TRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
1.1 CUSTOMIZE: DIAL ACTION TABLES: TRF ACTION – SCREENED TRANSFER (PAGE 336).
- To transfer directly to the master number, Action should be TRF and the corresponding
Number option should be the master extension number.
✔ By default, key 3 Action is TRF and Number is XXX. This means that Automated Atten-
dant callers can place Screened Transfers to extensions 300-399.
Step 2 Optionally assign a UTRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
2.1 CUSTOMIZE: DIAL ACTION TABLES: UTRF ACTION – UNSCREENED TRANSFER (PAGE 336).
- To transfer directly to the master number, Action should be UTRF and the corresponding
Number option should be the master extension number.
✔ By default, key 0 and TIMEOUT are UTRF Actions to 0 (the operator).
Step 3 Optionally assign a MTRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
3.1 CUSTOMIZE: DIAL ACTION TABLES: MTRF ACTION – MONITORED (RING NO ANSWER) TRANSFER (PAGE 340).
- To transfer directly to the master number, Action should be MTRF and the corresponding
Number option should be the master extension number.
✔ By default, key 0 and TIMEOUT are UTRF Actions to 0 (the operator).
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