Undefined Routing
298 ◆ Chapter 2: Features UX Mail Manual
Undefined Routing
Description
An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no
routing defined. When an Automated Attendant caller dials a digit for which there is no routing assigned,
Voice mail plays, “
That is an invalid entry. Please try again.”
Voice mail then repeats the dialing options
(Instruction Menu) to the caller. If a Dial Action Table key assignment has no function, you should normally
leave it undefined. By default (in Dial Action Tables 1 and 2), keys 1, 2, 5, 6, 7, and 8 have Undefined Rout-
ing.
Related Features
Dial Action Table (page 116)
Undefined Routing is a Dial Action Table Action.
Instruction Menu (page 162)
The active Call Routing Mailbox’s Instruction Menu repeats after a caller dials a digit with an Undefined
Routing.
Programming
Step 1 To set up an Undefined Routing for a Dial Action Table:
1.1 CUSTOMIZE: DIAL ACTION TABLES: UND ACTION – UNDEFINED ROUTING (NO ROUTING) (PAGE 335).
- For a key that should have an Undefined Routing, the Action entry should be UND. There
is no corresponding Number option entry.
✔ By default, keys 1, 2, 4, 5, 6, 7, and 8 have Undefined Routing.
Operation
N/A
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