Quick Message
UX Mail Manual Chapter 2: Features ◆ 261
2
Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (nor-
mally *) followed by a mailbox number to leave a message in a Subscriber, Guest, or Network Mailbox.
Since Quick Message is enabled by default, it is an efficient way for experienced Automated Attendant call-
ers to leave messages. There is no need to dial an extension first. To make this option more readily available
to all Automated Attendant callers, consider having the active Instruction Menu describe how to use the
Quick Message option.
There are 6 Quick Message Dial Action Table actions:
● Quick Message with Greeting (REC1)
The caller hears the mailbox greeting and can leave a message.
● Quick Confidential Message with Greeting (REC1C)
The caller hears the mailbox greeting and can leave a Confidential Message.
● Quick Urgent Message with Greeting (REC1U)
The caller hears the mailbox greeting and can leave an Urgent Message.
● Quick Message without Greeting (REC2)
The caller bypasses the mailbox greeting (hearing “Recording” and a beep instead) and can leave a mes-
sage. This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a digit
(e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard again.
● Quick Confidential Message without Greeting (REC2C)
The caller bypasses the mailbox greeting (hearing “Recording” and a beep instead) and can leave a Con-
fidential Message. This is typically used with a Next Call Routing Mailbox when the caller is asked to
dial a digit (e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard
again.
● Quick Urgent Message without Greeting (REC2U)
The caller bypasses the mailbox greeting (hearing “Recording” and a beep instead) and can leave an
Urgent Message. This is typically used with a Next Call Routing Mailbox when the caller is asked to dial
a digit (e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard again.
Related Features
Confidential Message (page 106)
The Quick Message REC1C and REC2C can tag a message as confidential.
Interactive Messaging (page 166)
An Automated Attendant caller using Quick Message to leave a message in an Interactive Mailbox can
listen and respond to the Interactive Prompts.
Message Center Mailbox (page 190)
An Automated Attendant caller using Quick Message to leave a message in a Message Center Mailbox
will immediately hear a beep and can begin recording.
Next Call Routing Mailbox (page 247)
The Quick Message without Greeting options (REC2, REC2C, and REC2U) are typically used when the
mailbox’s Next Call Routing Mailbox option allows the caller to dial a digit to leave a message. Other-
wise, the caller would hear the mailbox greeting twice (once when initially accessing the mailbox and
again when routed by the Next Call Routing Mailbox).
Urgent Message (page 302)
The Quick Message REC1U and REC2U can tag a message as urgent.
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