Trunk Mailbox
296 â—† Chapter 2: Features UX Mail Manual
Trunk Mailbox
Description
A Trunk Mailbox allows a specific UX5000 trunk to have its own Answering Table. This is an essential part
of setting up Multiple Company Greetings and other types of flexible answering. A Trunk Mailbox permits
the voice mail Automated Attendant to provide a unique Welcome Message, Instruction Menu, and dialing
options for each trunk. It also ensure that outside calls route through the Automated Attendant properly (i.e.,
with the proper integration strings).
Related Features
Bilingual Voice Prompts (page 73)
Use this option to set the prompt language for any calls handled by this Trunk Mailbox.
Mailbox Name (page 180)
The Trunk Mailbox name appears on system reports.
Multiple Company Greetings (page 232)
By setting up a Trunk Mailbox for each trunk, one voice mail system can provide individual greetings
and dialing options for several companies.
Tenant Service (page 287)
Tenant Groups may limit access to the Trunk Mailbox.
Programming
Step 1 Set up a Trunk Mailbox.
1.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: TRUNK: MAILBOX TYPE (PAGE 451).
- Select Trunk.
✔ 001-072
Step 2 Optionally assign a department name for the Trunk Mailbox.
2.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: TRUNK: DEPARTMENT (PAGE 451).
- This information appears on the Distribution List (page 495) and Mailbox Options
(page 497) reports
✔ By default, there are no department names assigned.
Step 3 Check to be sure the Trunk Mailbox numbers match the corresponding Extension entry.
3.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: TRUNK: EXTENSION (PAGE 452).
- Be sure the Extension and Mailbox Number entries match.
✔ By default, Extension is the same entry as Mailbox Number.
Step 4 To have Trunk Mailboxes answer and route outside calls (for example to provide Multiple
Company Greetings):
4.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: TRUNK: ANSWERING SCHEDULE TABLE (PAGE 453).
- Program which Answering Table will answer the trunk specified in the Extension options
for the Trunk Mailbox.
✔ By default, this option is N (None).
Step 5 Optionally review the following reports:
- Reports: AUTO ATTENDANT TRUNK REPORT (PAGE 509)
- Reports: MAILBOX OPTIONS REPORT (PAGE 497)
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