NEC UX5000 - Monitored Transfer

Monitored Transfer
230 ◆ Chapter 2: Features UX Mail Manual
Monitored Transfer
Description
Monitored Transfer is an Automated Attendant (Dial Action Table) option that combines the features of a
Screened Transfer with an Unscreened Transfer. With Monitored Transfer, after an Automated Attendant
caller dials an extension voice mail checks the status of the called extension.
● If the called extension is idle, voice mail rings the extension (similar to an Unscreened Transfer).
● If the called extension is busy or in DND, voice mail sends the caller directly to the called extension’s
mailbox (similar to a Screened Transfer).
The following table shows in detail how Monitored Transfer operates.
Monitored Transfer (MTRF) Operation
■ Call = Call answered by the Automated Attendant.
■ Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off
(see page 60 for more on this feature):
Extension Idle Extension Busy Extension in DND
With Active Greeting
Recorded
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Rings extension
screened, then
unscreened.
- If answered , transfers call.
- If unanswered in a default
UX5000, plays greeting
and a beep (so caller can
start recording).
1
1. Puts call on Hold
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.
With Active Greeting
Not Recorded
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Rings extension
screened, then
unscreened.
- If answered , transfers call.
-If unanswered in a default
UX5000, plays name (if
recorded) or extension
number. Voice mail then
prompts caller to leave a
message.
1
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays name (if recorded)
or extension number.
-Prompts caller to dial 1 to
leave message or 2 for
other options (back to
Automated Attendant).
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays name (if recorded)
or extension number.
4. Prompts caller to dial 1 to
leave message or 2 for
other options (back to
Automated Attendant).
If Auto Attendant Do Not Disturb is on
(see page 60 for more on this feature):
Extension Idle Extension Busy Extension in DND
With Active Greeting
Recorded
1. Sends call immediately to mailbox:
-Plays greeting.
-Prompts caller to start recording.
With Active Greeting
Not Recorded
Option not available.
1
Custom UX5000 programming may redirect the unanswered call (for example, to a hunt group or another extension).