Message Length
UX Mail Manual Chapter 2: Features ◆ 197
2
Message Length
Description
You can set the maximum length of a message that can be left in a user’s mailbox. When a caller tries to
leave a message that exceeds the limit, they hear, “You have reached the recording limit. To listen to the mes-
sage you recorded, press
L. To erase the message and record a new one, press E. To send the message, press
the pound key or hang up.” If the caller does nothing after hearing the prompt, voice mail sends the portion
of the message that fit within the allowed Message Length.
The Message Length option helps you maximize the storage space reserved for messages. If you find that
callers are leaving unusually long messages, shorten the Message Length. Voice mail will cut off the mes-
sage once the caller reaches the Message Length limit. On the other hand, if you hear that voice mail is cut-
ting off caller’s messages prematurely, increase the Message Length to give callers more time.
Related Features
N/A
Programming
Step 1 Set the maximum length of recorded messages.
1.1 CUSTOMIZE: SYSTEM OPTIONS: [TIMERS] SUBSCRIBER MESSAGE LENGTH (PAGE 472).
- Set the maximum length (1-9999 seconds) of recorded messages for:
- Subscriber or Guest Mailbox users dialing
RS to record and send a message.
-
Extension users leaving a message in a Subscriber, Guest, or Message Center Mailbox.
- Outside callers transferred by an extension user to a Subscriber, Guest or Message
Center Mailbox.
- Outside Automated Attendant callers accessing a mailbox via a LOGON command.
- Subscriber and Guest Mailbox Greetings.
- Call Routing Mailbox Welcome Messages and Instruction Menus.
- Announcement Mailbox messages.
- Interactive Prompts (prompts recorded for an Interactive Mailbox).
✔ By default, these types of messages are 120 seconds long maximum.
Step 2 Set the maximum length of recorded Quick Messages.
2.1 CUSTOMIZE: SYSTEM OPTIONS: [TIMERS] NONSUBSCRIBER MESSAGE LENGTH (PAGE 473).
THIS OPTION SETS THE MAXIMUM LENGTH (1-9999 SECONDS) OF RECORDED MESSAGES FOR:
- Automated Attendant callers leaving a message or Quick Message in Guest, Message Cen-
ter, Network, and Subscriber Mailboxes.
- Outside callers transferred by an extension user to a Message Center Mailbox.
✔ By default, these types of messages are 120 seconds long maximum.
Operation
N/A
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