NEC UX5000 - Urgent Message; Urgent Message Status

Urgent Message
302 ◆ Chapter 2: Features UX Mail Manual
Urgent Message
Description
A Subscriber or Guest Mailbox user can leave an Urgent Message for a co-worker for priority handling.
When the Urgent Message recipient logs onto their mailbox, they hear, “You have an Urgent Message.” If
they dial
L (5) to listen to the message, they hear, “This is an Urgent Message.” An urgent message automat-
ically goes to the top of the recipient’s new message list, assuring that it will be the first message the recipi-
ent listens to when they log onto their mailbox.
Urgent Message Status
Urgent Message Status can optionally provide the mailbox user with the status of Urgent Messages they
have sent. When the user sends an urgent message, voice mail can wait a programmed interval (called the
Urgent Message Return Time) to determine if the recipient has listened to the message. If not, when the user
dials
L to listen to their messages, voice mail will play a voice prompt indicating that the urgent message has
not been heard. It will then play a copy of the urgent message.
Related Features
Message Notification for Urgent Messages (page 217)
A Subscriber, Guest, or Message Center Mailbox user can set up Message Notification to provide unique
handling for urgent messages.
Return Receipt (page 269)
After recording and sending a message to a co-worker, a Subscriber or Guest Mailbox user can request a
Return Receipt which notifies them when their co-worker has listened to the message.
Programming
Step 1 To have voice mail provide the status of Urgent Messages for a Guest Mailbox:
1.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: GUEST: [MESSAGING] URGENT MESSAGE RETURN TIME (PAGE 380).
- Enter the Urgent Message Return Time (1-999 Minutes) or N (None) to disable Urgent
Message Status.
✔ By default, Urgent Message Status is N (None - or disabled).
Step 2 To have voice mail provide the status of Urgent Messages for a Subscriber Mailbox:
2.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: SUBSCRIBER: [MESSAGING] URGENT MESSAGE RETURN TIME
(
PAGE 432).
- Enter the Urgent Message Return Time (1-999 Minutes) or N (None) to disable Urgent
Message Status.
✔ By default, Urgent Message Status is N (None - or disabled).