NEC UX5000 User Manual

Multiple Company Greetings
232 ◆ Chapter 2: Features UX Mail Manual
Multiple Compa ny Greetings
Description
The Automated Attendant can answer each individual trunk (outside line) with a unique greeting and unique
set of dialing options. This allows several companies to share a single voice mail. Callers to each company
hear that company’s greeting (Welcome Message and Instruction Menu) and can dial options that may be
available to that specific company. You set this up by using Trunk Mailboxes (page 296), as follows:
■ Assign a Trunk Mailbox to each trunk that you want to have an individual greeting.
■ For each Trunk Mailbox, assign the Answering Table that will handle the call.
■ For each of the Assigned Answering Tables, program the respective Call Routing Mailboxes that will
handle the dialing options (Dial Action Table), Welcome Message, and Instruction Menu.
Related Features
Answering Table (page 54)
Determines how the Automated Attendant answers outside calls on each voice mail port.
Automated Attendant (page 68)
The Automated Attendant can automatically answer incoming calls, play an announcement, and provide
dialing options to callers.
Call Routing Mailbox (page 88)
The mailbox associated with an Answering Table that specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers.
Dial Action Table (page 116)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table.
Multiple Company Greetings (page 232)
By setting up a Trunk Mailbox for each trunk, one voice mail system can provide individual greetings
and dialing options for several companies.
Trunk Mailbox (page 296)
A Trunk Mailbox is a type of mailbox that allows a specific trunk to have its own Answering Table. By
setting up a Trunk Mailbox for each trunk, one voice mail system can provide individual greetings and
dialing options for several companies.
Programming
Step 1 Assign an Answering Table to each Trunk Mailbox.
1.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: TRUNK: ANSWERING SCHEDULE TABLE (PAGE 453).
- This setting (1-16) overrides the entry in Customize: Port Options: CUSTOMIZE: ANSWERING
TABLE on page 455.
✔ By default, the entry is N (no Answering Table assigned). This means that Customize: Port
Options:
CUSTOMIZE: ANSWERING TABLE on page 455 determines how voice mail answers
Automated Attendant calls.
Operation
N/A

NEC UX5000 Specifications

General

Brand	NEC
Model	UX5000
Category	Telephone
Language	English