NEC UX5000 - GOTO Action - Go to Mailbox; TRF Action - Screened Transfer; UTRF Action - Unscreened Transfer

Customize
Dial Action Tables
336 ◆ Chapter 3: Programming UX Mail Manual
GOTO Action – Go to Mailbox
Use this key action to allow an Automated Attendant caller to go directly to a Routing Mailbox.
Number Option
● To route directly to a specific Routing Mailbox, enter the mailbox number in the corresponding Num-
ber option.
- For example, to have key 4 route directly to Call Routing Mailbox 811, enter GOTO in the Action
option and 811 in the Number option.
● To allow Automated Attendant callers to select a routing mailbox, enter XXX in the corresponding
Number option. The key you choose must represent the first digit in the mailbox numbers.
- For example, to allow callers to dial route to any Routing Mailbox beginning with 8, for key 8 enter
GOTO in the Action field and XXX in the Number field.
● The GOTO Action with Number option None is not available.
Additional Information
● See GO TO A MAILBOX (PAGE 151) for more.
TRF Action – Screened Transfer
Use this key action to allow an Automated Attendant caller to place a Screened Transfer to an extension.
After an Automated Attendant caller dials an extension, voice mail calls (screens) the destination extension
to see if the transfer can go through.
● If the destination is busy or in DND, the Automated Attendant doesn’t extend the call and immedi-
ately provides the caller with additional options.
● If the destination is available, the Automated Attendant rings it. If the destination answers, the call
goes through. If the destination doesn’t answer within a preset interval, the Automated Attendant
doesn’t extend the call and provides the caller with additional options.
Number Option
● Normally, to reach extensions that have mailboxes, the corresponding Number option should be XXX.
Note that the key you choose for this action is the first digit of the called extension number.
- For example, to allow callers to place Screened Transfers to 300-399, for key 3 enter TRF in the
Action field and XXX in the Number field.
● If the destination extension does not have a mailbox defined, the corresponding Number option should
be enclosed in square brackets as follows:
- {XXX} for fixed length extension numbers.
- {V} for variable length extension numbers.
Additional Information
● See the detailed Screened Transfer Operation call routing chart on page 270.
● Also see SCREENED TRANSFER (PAGE 270), MONITORED TRANSFER (PAGE 230) and UNSCREENED TRANSFER
(
PAGE 299).
UTRF Action – Unscreened Transfer
Use this key action to allow an Automated Attendant caller to place an Unscreened Transfer to an extension.
This is similar to UX5000 unscreened transfers in which the transferring party immediately extends the call.
After an Automated Attendant caller dials an extension, voice mail transfers the call to the destination and
hangs up. Any recalls or additional routing are handled by the UX5000 – just as with any other unscreened
transfer.
Number Option
● Normally, to reach extensions that have mailboxes, the corresponding Number option should be XXX.
Note that the key you choose for this action is the first digit of the called extension number.
- For example, to allow callers to place Unscreened Transfers to 300-399, for key 3 enter UTRF in
the Action field and XXX in the Number field.
● If the destination extension does not have a mailbox defined, the corresponding Number option should
be enclosed in square brackets as follows:
- {XXX} for fixed length extension numbers.
- {V} for variable length extension numbers.