Desktop Messaging / Email Integration
110 ◆ Chapter 2: Features UX Mail Manual
Desktop Messaging / Email Integration
Description
UX Mail provides Desktop Mes-
saging between a subscriber’s
voice mailbox and their email
inbox. When the subscriber
receives a new voice message,
Desktop Messaging automati-
cally saves the message as a
WAV file and forwards it as a
new email message to the sub-
scriber’s email inbox. To hear the
message, the subscriber double-
clicks the WAV attachment to
have the message play in their
WAV player (such as Windows
Media Player).
If the voice mail message is from
an internal caller:
■ The inbox “From” column
displays the name programmed for the caller’s mailbox.
■ The inbox “Subject” column displays “Voice Mail Message”.
If the voice mail message is from an outside caller:
■ The inbox “From” column displays “Outside Caller”.
■ The inbox “Subject” column displays “Voice Mail Message” and the caller’s number (if provided by
Caller ID).
Email Protocols and Synchronization
Desktop Messaging uses SMTP (Simple Mail Transfer Protocol) to deliver messages to the subscriber’s
email account. IMAP4 (Internet Message Access Protocol), if enabled, synchronizes the subscriber’s mail-
box with their email inbox. For example, with IMAP4 enabled deleting a message in the email inbox will
also delete the message in the subscriber’s mailbox. Deleting a message in the subscriber’s mailbox will also
delete the message in the email inbox. Without IMAP4, synchronization will not occur.
Related Features
Caller ID with Return Call (page 99)
If the calling party’s number is provided to the voice mail, it will display in the “From” column of the
email inbox.
System Administrator (page 283)
When setting up Desktop Messaging, the System Administrator must enter the IP Address of the com-
pany’s Domain Name Server (DNS or Name Server).
Compatibility Guidelines:
• When using Microsoft Exchange Server, the software version must be Exchange 2000 or higher.
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