Greeting
UX Mail Manual Chapter 2: Features ◆ 153
2
Greeting
Description
A Subscriber or Guest Mailbox user can record up to 3 personalized greetings for their mailbox. One of the
3 greetings can be active, while the other 2 are stored. Caller’s to the user’s mailbox hear the active person-
alized greeting rather than a default message. The greeting can announce the subscriber’s name, provide a
personal message (such as “Hello - I am on vacation this week”), or instruct the caller how to leave a mes-
sage or use other mailbox options. A greeting that provides mailbox instructions is very helpful if the mail-
box has a Next Call Routing Mailbox set up that provides additional dialing options. Without the greeting,
the caller would not know which digits to dial.
A Network Alias Mailbox user can also record a Greeting. A caller leaving a Quick Message in the Network
Alias Mailbox hears the recorded Greeting.
Remote Greetings
A Subscriber or Guest Mailbox user can call into the Automated Attendant, access their mailbox, and
remotely record their mailbox greeting. Following are two of the ways a user can do this:
● After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This
method allows outside callers to log into their Subscriber or Guest Mailboxes from outside the company.
Once they log into their mailbox, the user can dial
G (4) to record a greeting.
● If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # and log into their
mailbox (instead of leaving a message). Once they log into their mailbox, the user can dial
G (4) to
record a greeting.
Related Features
Auto Attendant Do Not Disturb (page 60)
If an extension user has a mailbox greeting recorded, Auto Attendant Do Not Disturb sends Automated
Attendant calls directly to their mailbox. Their extension will not ring for calls from the Automated
Attendant.
Automated Attendant (page 68)
While listening to a mailbox greeting, an Automated Attendant caller can normally dial ** to bypass the
greeting and immediately leave a message in the called extension’s mailbox.
Dial Action Table (page 116)
The active Dial Action Table must have a LOGON action assigned to a key to enable Remote Greeting.
Log Onto Voice Mail (page 177)
A Subscriber or Guest Mailbox user can record their greeting after remotely logging onto voice mail.
Security Code (page 273)
To prevent unauthorized tampering, the subscriber or guest should enable a Security Code for their mailbox.
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