Voice Mail Overflow
UX Mail Manual Chapter 2: Features ◆ 305
2
Voice Mail Overflow
Description
The UX5000 can reroute outside calls when all voice mail ports are busy. This assures an alternate answer-
ing point for calls if voice mail can’t answer. In addition, the UX5000 can automatically reroute unanswered
outside calls to the voice mail Automated Attendant. This type of overflow ensures that voice mail will pick
up calls that don’t go through, allowing callers to leave a message rather than having to call back later.
Voice mail can be the overflow destination for the following types of calls:
■ Central Office Calls, Answering
A trunk ringing extension’s line keys can overflow to voice mail.
■ Direct Inward Line (DIL)
A trunk that directly rings an extension can overflow to voice mail.
■ Direct Inward System Access (DISA)
A DISA trunk ringing an unanswered extension can overflow to voice mail.
If voice mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other exten-
sions when all voice mail ports do not answer or are busy. During periods of high traffic, this prevents the
outside calls from ringing voice mail for an inordinate amount of time. There are two types of Voice Mail
Overflow: Immediate and Delayed. With immediate overflow, calls immediately reroute to other extensions
when all voice mail ports do not answer or are busy. With delayed overflow, calls reroute after a preset inter-
val. Without any type of overflow, the outside calls ring voice mail until a port becomes available or the out-
side caller hangs up.
Related Features
Answering Table (page 54)
Determines how the Automated Attendant answers outside calls on each voice mail port.
Automated Attendant (page 68)
The Answering Table determines how the Automated Attendant answers calls.
Call Routing Mailbox (page 88)
The mailbox associated with an Answering Table that specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers.
Dial Action Table (page 116)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table.
Programming
■ No additional voice mail programming required.
■ Refer to the Software Manual for UX5000 programming.
Operation
N/A
To Next Page
Loading...
