Bilingual Voice Prompts
UX Mail Manual Chapter 2: Features â—† 73
2
Bilingual Voice Prompts
Description
Voice mail provides voice prompts in 2 languages. These 2 languages are available to Automated Attendant
callers, specific trunks, or specific mailboxes. In addition, Automated Attendant callers may be able to select
the language of their choice.
There are four languages stored on the hard disk:
Only 2 of these languages can be active at one time. By default, English mnemonic is active as Language 1
and English numeric is active as Language 2. The additional languages (Spanish or French) can be activated
by the System Administrator as either Language 1 or Language 2, replacing the default assignments. For
example, you can assign Spanish as Language 1 and French as Language 2. English mnemonic and English
numeric would then be inactive. The System Administrator’s Mailbox must have a Security Code enabled to
activate a stored language.
Related Features
Call Routing Mailbox (page 88)
If Bilingual Voice Prompts are enabled, the Instruction Menu should tell callers which digit they can dial
to switch prompts to a second.
Security Code (page 273)
The System Administrator’s Mailbox must have a Security Code enabled to activate a stored language.
System Administrator (page 283)
The system administrator can assign one of the four stored languages to either active language (Lan-
guage 1 or Language 2).
Voice Prompts (page 306)
Voice Prompts provide real-time instructions on how to use the voice mail features. The Voice Prompts
are provided by default, but can be rerecorded as required by the System Administrator.
Programming
Step 1 Select the default system language.
1.1 INSTALLATION: INSTALL OPTIONS: DEFAULT BILINGUAL (PAGE 314).
- Use this option to initially set the voice mail prompt language (i.e., the primary language).
This sets the language for all mailboxes and system prompts.
✔ By default, Language 1 is English mnemonic and Language 2 is English Numeric.
Step 2 To change the language for an individual mailbox:
2.1 GUEST MAILBOX: CUSTOMIZE: MAILBOX OPTIONS EDIT: GUEST: [GENERAL] OPTIONS: BILINGUAL MODE
(PAGE 372).
- Select the language the caller hears when they log onto the Guest Mailbox.
- The setting for this option overrides the default system language selection.
Stored Language Assignments
Language Assignment Status
English Mnemonic Language 1 Active
English Numeric Language 2 Active
Spanish N/A Inactive
French N/A Inactive
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