Directory Dialing
124 â—† Chapter 2: Features UX Mail Manual
Directory Dialing Using a Directory Dialing Mailbox
Step 1 Set up the Directory Dialing Mailbox.
1.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: DIRECTORY DIALING: [GENERAL] TYPE (PAGE 361).
- Select Dir. Dialing.
✔ Be default, there are no Directory Dialing mailboxes assigned.
Step 2 Route outside calls to the Directory Dialing Mailbox.
2.1 CUSTOMIZE: ANSWERING TABLES: MAILBOX NUMBER (PAGE 324).
- Enter the Directory Dialing Mailbox that you want to answer calls.
✔ By default, Answering Tables do not route to Directory Dialing Mailboxes.
Step 3 Record a Directory Dialing Message:
3.1 SEE OPERATION BELOW.
- Callers routed to the Directory Dialing Mailbox hear this message.
✔ By default, there is no Directory Dialing Message recorded.
Step 4 Assign a Dial Action Table to the Directory Dialing Mailbox.
4.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: DIRECTORY DIALING: [CALL HANDLING] DIAL ACTION TABLE
(
PAGE 363).
- Enter the Dial Action Table (1-500) that will handle the routing for the Directory Dialing
Mailbox.
✔ By default, there is no Dial Action Table assigned.
4.2 Optionally review the following report to show the Dial Action Table options.
-
REPORT: DIAL ACTION TABLES REPORT (PAGE 493).
Step 5 Define the leading digit for the range of mailboxes or extensions to which you want to
Directory Dial.
5.1 To have Directory Dialing Screened Transfer (TRF) callers:
5.1.1 CUSTOMIZE: DIAL ACTION TABLES: TRF ACTION – SCREENED TRANSFER (PAGE 336).
- In the Dial Action Table, for the range’s leading digit program Action = TRF and
Number = XXX.
- For example, to have Directory Dialing Screened Transfer to extensions in the 300-
399 range, for digit 3 be sure Action = TRF and Number = XXX.
- For Call Routing Mailboxes
, this action routes callers to that mailbox’s Welcome
Message and Instruction Menu for additional dialing options.
- For Directory Dialing Mailboxes
, this action routes callers to that mailbox’s Direc-
tory Dialing message.
- For Distribution Mailboxes
, this action lets callers leave a message for the associ-
ated Distribution List.
- For Guest Mailboxes
, this action lets callers leave a message in the Guest Mailbox.
- For Interactive Mailboxes
, this action lets callers access the Interactive Mailbox and
use Interactive Messaging.
- For Message Center Mailboxes
, this action lets callers leave a message in the Mes-
sage Center Mailbox.
- For Network Alias Mailboxes
, this action lets callers leave a message in the Net-
work Alias Mailbox.
- For Subscriber Mailboxes
, this action makes a Screened Transfer to the subscriber’s
extension.
✔ By default, digit 3 Action = TRF and Number = XXX.
5.2 To have Directory Dialing Unscreened Transfer (UTRF) callers: