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Mailbox Options: Interactive: [Interactive]
388 ◆ Chapter 3: Programming UX Mail Manual
[Interactive] Review Mode
This option sets the Interactive Prompt review mode for each caller to the Interactive Mailbox. If the option
is set to None, the caller has no opportunity to review and correct their responses. If set to After each, the
caller can review and optionally correct their answers after each response. If set to After all, the caller can
review and optionally correct their answers only after they record all the responses.
● See INTERACTIVE MESSAGING (PAGE 166) for more.
Options
● None.
● After each.
● After all.
Default
✔ None.
[Interactive] Record Incomplete Response
Use this option to determine how the Interactive Mailbox records incomplete responses. An incomplete
response occurs if a caller answers the first Interactive Prompt and then hangs up before answering all the
remaining prompts. If Record Incomplete Responses is enabled, all responses are recorded (even if each
prompt has not been answered). If Record Incomplete Responses is disabled, recording occurs only if the
caller answers each Interactive Prompt.
● See INTERACTIVE MESSAGING (PAGE 166) for more.
Options
● Yes or No.
Default
✔ No.
[Interactive] Pre-Greeting/Closing Announcement Mailbox
TBD.
[Interactive] Reference Number for Call
Use this option to enable or disable the ability of voice mail to play a reference number to the Interactive
Mailbox caller. This reference number will play when the caller has successfully left a response for each
Interactive Prompt. This helps both the system administrator and the caller identify their recorded answers.
The reference number is in the format HH MM SS XXXX, where:
● HH - Hours in 24-hour format (e.g., 13 = 1:00 PM).
● MM - Minutes (1-59).
● SS - Seconds (1-59).
● XXXX - Sequential reference number (starting with 0000).
● See INTERACTIVE MESSAGING (PAGE 166) for more.
Options
● Yes or No.
Default
✔ No.
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