Make Call
186 ◆ Chapter 2: Features UX Mail Manual
Make Call
Description
Make Call lets a Subscriber, Guest, or Message Center Mailbox user listen to a voice message and dial MC
to return the call without knowing their caller’s number. Make Call automates returning messages since you
don’t have to dial the message sender’s number. Make Call is always available for messages received from
co-workers. Make Call is available for messages received from outside callers if the UX5000 has Caller ID
enabled, Caller ID is provided by the connected telco, and the UX5000 is set up to pass the Caller ID infor-
mation to the voice mail.
Make Call uses Message Notification programming when processing callbacks. Be sure the Message Notifi-
cation programming allows callouts for the types of number the mailbox is likely to receive.
Ask Caller’s Number
With Ask Caller’s Number, voice mail requests an outside caller to enter their number prior to leaving a
message in a Subscriber or Guest Mailbox. The voice mail stores the caller-entered number and uses it for
the return call. This helps automate returning outside calls if the UX5000 does not have Caller ID. The Sub-
scriber or Guest Mailbox must have a Greeting recorded to use Ask Caller’s Number.
If the voice mail is programmed to receive Caller ID, Ask Caller’s Number does not occur.
Related Features
Caller ID (page 97)
● Make Call is available for messages received from outside callers if the UX5000 has Caller ID
enabled, Caller ID is provided by the connected telco, and the UX5000 is set up to pass the Caller ID
information to the voice mail.
● If the voice mail is programmed to receive Caller ID, Ask Caller’s Number does not occur.
Caller ID Automatic Transfer (page 98)
The Automated Attendant can answer a call, analyze the caller’s number, and automatically transfer the
call to a specified destination.
Greeting (page 153)
The Subscriber or Guest Mailbox must have a Greeting recorded to use Ask Caller’s Number.
Message Notification (page 199)
Be sure the Message Notification programming allows callouts for the types of numbers you are likely to
receive from Caller ID.
Message Reply (page 223)
Message Reply can not automatically reply to a message left by an outside caller. Use Make Call instead.
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