External Extension
UX Mail Manual Chapter 2: Features ◆ 137
2
External Extension
Description
An extension can have Screened Transfer (TRF) calls from the Automated Attendant automatically route on
another trunk to an outside number. To set this up, enable External Extension for the extension’s Subscriber
Mailbox and enter an External Extension callout number. When the Automated Attendant answers and the
outside caller dials the extension, voice mail automatically routes the incoming call to the programmed
External Extension callout number. External Extension allows Automated Attendant callers to easily reach
branch offices and important off-site locations, as well as an employee’s cell phone or home office.
Related Features
Centrex Transfer (page 103)
Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call from a Cen-
trex trunk to an outside number using features of that Centrex trunk.
Programming
Step 1 Enable External Extension for the Subscriber Mailbox.
1.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: SUBSCRIBER: [LAMP/LOGON/TRANSFER] EXTERNAL EXTENSION
(
PAGE 436).
- If enabled, Automated Attendant Screened Transfer (TRF) callers to the mailbox will route
to the outside number programmed in step 2 below.
- If disabled, Automated Attendant calls will be handled normally.
✔ By default, this option is disabled (No).
Step 2 Enter the number that External Extension should dial.
2.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: SUBSCRIBER: [LAMP/LOGON/TRANSFER] EXTERNAL NUMBER
(
PAGE 436).
- Normally, this entry should just be the outside number to dial. It should not contain trunk
access codes (such as FP9). You enter the trunk access codes in step 3 below.
✔ By default, this option is N (no entry).
Step 3 Enter the dial string voice mail should use when routing an External Extension transfer.
3.1 CUSTOMIZE: SYSTEM OPTIONS: [DIAL STRINGS] TRANSFER EXTERNAL (PAGE 467).
- Normally, this entry is a trunk access string (such as FP9).
✔ By default, this option is N (no entry).
Step 4 Enter the dial string voice mail should use to retrieve (pick up) an External Extension call that
is unanswered at the called destination.
4.1 CUSTOMIZE: SYSTEM OPTIONS: [DIAL STRINGS] EXTERNAL RNA HOLD RETRIEVAL (PAGE 466).
- This string should be FPW*7.
✔ By default, this option is FPW*7.
Compatibility Guidelines:
■ When using the UX Mail Administrator to enter dial strings, take care not to enter illegal characters
(such as dashes). Enter only those characters allowed by the option you are programming.
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