Tenant Service
UX Mail Manual Chapter 2: Features â—† 287
2
Tenant Service
Description
Tenant Service enhances the way multiple businesses in the same building can share a single voice mail sys-
tem. For example, Tenant Service can:
â– Allow or prevent inter-tenant messaging. If prevented, a Subscriber, Guest, or Network Mailbox user can
only record and send a message to another mailbox in their same Tenant Group.
â– Restrict or allow access to other system resources such as voice mail ports and Call Routing Mailboxes.
For example, an Automated Attendant caller answered by a Call Routing Mailbox in Tenant Group 1
cannot dial an extension in Tenant Group 2.
Related Features
Multiple Company Greetings (page 232)
If a single voice mail serves multiple companies, Tenant Service may enhance voice mail operation.
Programming
Step 1 Specify the number of voice mail tenants.
1.1 CUSTOMIZE: SYSTEM OPTIONS: [GENERAL 1] NUMBER OF TENANTS (PAGE 460).
- You can set up from 1-4 tenants.
✔ By default, voice mail has a single tenant.
Step 2 Enable or disable Intertenant Messaging.
2.1 CUSTOMIZE: SYSTEM OPTIONS: [GENERAL 1] INTERTENANT MESSAGING (PAGE 460).
-
If disabled, voice mail restricts messaging and routing to members of the same Tenant Group.
✔ By default, Intertenant Messaging is disabled (No).
Step 3 Assign ports and mailboxes to specific Tenant Groups.
3.1 CUSTOMIZE: PORT OPTIONS: TENANT (PAGE 454).
- Voice mail provides from 1-4 Tenant Groups.
✔ By default, all voice mail ports are in Tenant Group 1.
3.2 CUSTOMIZE: MAILBOX OPTIONS EDIT: ANNOUNCEMENT: TENANT (PAGE 354).
- Voice mail provides from 1-4 Tenant Groups.
✔ By default, all Announcement Mailboxes are in Tenant Group 1.
3.3 CUSTOMIZE: MAILBOX OPTIONS EDIT: CALL ROUTING: [GENERAL] TENANT (PAGE 358).
- Voice mail provides from 1-4 Tenant Groups.
✔ By default, all Call Routing Mailboxes are in Tenant Group 1.
3.4 CUSTOMIZE: MAILBOX OPTIONS EDIT: DIRECTORY DIALING: [GENERAL] TENANT (PAGE 362).
- Voice mail provides from 1-4 Tenant Groups.
✔ By default, all Directory Dialing Mailboxes are in Tenant Group 1.
3.5 CUSTOMIZE: MAILBOX OPTIONS EDIT: DISTRIBUTION: TENANT (PAGE 366).
- Voice mail provides from 1-4 Tenant Groups.
✔ By default, all Distribution Mailboxes are in Tenant Group 1.
3.6 CUSTOMIZE: MAILBOX OPTIONS EDIT: GUEST: [GENERAL] TENANT (PAGE 371).
- Voice mail provides from 1-4 Tenant Groups.
✔ By default, all Guest Mailboxes are in Tenant Group 1.
3.7 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [GENERAL] TENANT (PAGE 385).
- Voice mail provides from 1-4 Tenant Groups.
✔ By default, all Interactive Mailboxes are in Tenant Group 1.
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