Music On Hold
UX Mail Manual Chapter 2: Features â—† 233
2
Music On Hold
Description
When an Automated Attendant caller uses Call Queuing to wait for a busy extension to become free, voice
mail plays a Music on Hold program and periodically announces their position in line. By default, the Music
On Hold program that plays is Baby Elephant Walk alternating with a synthesized music program. The Sys-
tem Administrator can record an announcement or alternate music program in place of the default recording.
The announcement can provide important company information such as product announcements and
updates, pricing, and special offers.
Note: To obtain the highest possible Music on Hold recording quality, consider using a customer-provided
handset recording device connected to the administrator’s terminal.
Related Features
Call Queuing (page 84)
An Automated Attendant caller waiting for a busy extension to become free will hear the voice mail
Music On Hold program while they wait.
System Administrator (page 283)
Only the System Administrator can record Music On Hold.
Programming
No additional programming required.
Important
In accordance with U.S. copyright law, a license may be required from the American Society of
Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television
broadcasts or music other than material not in the public domain are transmitted through the
Music on Hold feature of telecommunications systems. NEC Unified Solutions, Inc. hereby dis-
claims any liability arising out of the failure to obtain such a license.
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