iPECS UCP
Feature Description and Operation Manual Issue 1.3
151
If the Personal CCR Table is not configured, the system will employ DISA to analyze caller
dialed digits.
Operation
Outside Caller
1. Call or be transferred to a Station with Personal CCR active.
To use Personal CCR
2. During or within the CCR Inter-digit timer, dial a digit from the User Greeting
instructions.
3. The caller routes to the CCR destination or to the DID/DISA destination if the CCR
destination is unavailable.
Conditions
1. The caller can dial “*” or “#” to replay your greeting.
2. If the caller dialed digit does not match an entry in the Personal CCR table the
caller routes based on the numbering plan or DID/DISA Destination in System
Data admin.
3. If the destination defined in the CCR Table for the caller dialed digit is not available
(Busy, No-answer or error) the call is sent to the appropriate destination defined by
the DID/DISA Destination under System Data.
4. The Personal CCR option is available to outside callers only.
5. Personal CCR use must be enabled, you must record your Voice Mail User
Greeting and your calls must forward to your integrated Voice Mailbox for this
feature to function properly.
6. No retry count is applied to Personal CCR; the caller can attempt to enter a
matching digit once. The caller routes to the DID/DISA Destination should the user
dial an erroneous digit.
7. The priority of Personal User Greeting is as follows:
Personal CCR
Outgoing Mailbox Destination
User Greeting DISA
Programming
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