iPECS UCP - Page 227

iPECS UCP
Feature Description and Operation Manual Issue 1.3
215
messages. The user may call the integrated AA/VM Group to review and manage the
integrated Voice Mail application.
The Feature Server is a PC based TAPI application with high-end Auto Attendant, Voice Mail
and Unified Messaging Service (Voice/Fax and E-mail). The iPECS Feature Server receives
calls, plays announcements, stores voice messages and forwards them as wave file
attachments to the user’s E-mail. The application also receives Faxes and forwards them as
attachments to E-mail. The Text-to-Speech option permits listening to E-mails as well as
voicemails.
Feature Server UMS Group
This group is defined to support a Centralized Voice Mail system for a distributed network
environment. At supported systems, the group is used to handle the AA/VM requirements
from the central iPECS UCP. The Net VM group may be the built-in AA/VM Group (VSF
Group), an external VM system or the iPECS Feature Server. The group number is assigned
in PGM 324.
Net VM
This group is defined to support the Unified Communication Solution Premium services
available with the iPECS UCS Server.
UCS Group
Station Group routing can be augmented with System announcements recorded in the
integrated AA/VM memory. Callers are routed to one of several user-recorded System
announcements. The system answers the call and plays the defined 1
st
announcement to the
caller. The announcement may provide the caller with routing options for Caller Controlled
Routing. The 1
st
announcement may be “Guaranteed” meaning it will play in full before
routing the call. A 2
nd
announcement can be provided to the caller should queue timers expire.
Group Announcements
Operation
Conditions
1. The iPECS UCP supports 200 Station Groups with up to 200 members for each
group.
2. Station Group calls are not routed to member stations that are in DND.
3. When a member of a Circular, Terminal, ACD or Ring Group activates Call
Forward, calls to the group may still route to the member based on the Member
Forward option.
4. A call transferred to a Station Group will follow the routing for the group and will not