iPECS UCP - Page 35

iPECS UCP
Feature Description and Operation Manual Issue 1.3
23
1. Dial “58*” the code for the All group On/Off-Duty code.
To return to an On-duty state for both groups at once
Or,
Press {ACD ON/OFF DUTY ALL GROUPS} button.
SLT
1. Lift handset.
To toggle to Off-duty state from On-Duty
2. Dial “571”, Agent On/Off Duty Code.
3. Dial ACD group number.
4. Dial Reason Code (“0” ~ “9”, “*” or “#”).
1. Lift handset.
To return to an On-duty state
2. Dial “571”, Agent On/Off Duty Code.
3. Dial ACD group the umber.
1. Lift handset.
To return to an On-duty state for both groups at once
2. Dial “58*”, the code for the All group On/Off-Duty code.
1. Lift handset.
To toggle to Off-Duty status to both groups at one time
2. Dial “58*”, the code for the All group On/Off-Duty code.
3. Dial Reason Code (“0” ~ “9”, “*” or “#”).
Conditions
1. The system will output an Agent Availability message with the dialed Reason code
when an Agent changes availability status. The message will include the button
type “Wrap” if the ACD DND timer is activated.
2. The {ACD ON/OFF-DUTY} Flex button will flash while the agent is Off-duty for any
reason. The button LED extinguishes when the Agent returns to the On-duty status.
3. While Off-duty, the supervisor's Flex button LED assigned for the Agent’s station
flashes at the DND rate. The supervisor may call the station overriding the Off-duty
status.
4. Only one {ACD ON/OFF-DUTY} button with the Group number can be assigned at
a station.
5. The default value of the ACD DND Wrap-Up Timer is 10 seconds.
Programming
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering Plan ACD Agent On/Off Duty
Flexible Numbering Plan

Agent ON/OFF Duty in ALL GRP
STATION DATA
Common Attributes

Auto ACD DND
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes

Wrap-up Timer