iPECS UCP - Page 53

iPECS UCP
Feature Description and Operation Manual Issue 1.3
41
1. Dial “572”, the ACD Supervisor Login code.
To log in
2. Dial the ACD group number.
3. Dial the Supervisor Id code (“0000”-“9999”).
Or
1. Press the Supervisor {LOGIN} button.
2. Dial the Supervisor Id code (“0000”-“9999”).
1. Dial “573”, the ACD Supervisor Logout code or press the Logout Flex button.
To Log out
2. Dial the ACD group number.
3. Dial the Supervisor Id code (“0000”-“9999”).
Or
1. Press the Supervisor {LOGOUT} button.
2. Dial the Supervisor Id code (“0000”-“9999”).
Conditions
1. The system will output a Login or Logout message when a Supervisor logs-in or
out.
2. The Supervisor Id can be any 4-digit number (“0000”-“9999”).
3. The system does not verify the Supervisor Id codes, other than requiring four digits
are entered.
4. Any Supervisor Id may be used to login through stations not assigned as a Hot
Desk.
5. The ACD Supervisor phone can be assigned an ACD Group Status Flex button
used to view the activity for the group when the Supervisor logs in to multiple
groups.
Programming
SYSTEM ID
&NUMBERING PLAN
Flexible Numbering PlanACD Supervisor Login, ACD
Supervisor Logout
STATION GROUP
DATA
Station Group Assignment  ACD Group Type
Station Group Attributes

Supervisor1 ~5
Related Features
 Automatic Call Distribution
 Hot Desk
Hardware
 iPECS IP or LDP Phone