Directory Dialing
122 â—† Chapter 2: Features UX Mail Manual
Step 4 Record a name for each mailbox to which you want to Directory Dial.
4.1 From a System Administrator’s mailbox (301),
- Press
[Admin] + [Subs] + [Name] + Mailbox number + [Rec] + [Done].
- This will help resolve routing conflicts (for example, between two co-workers with the
same first name).
- You can optionally have extension users record their own names.
✔ By default, there are no names recorded.
Step 5 Define the leading digit for the range of mailboxes or extensions to which you want to
Directory Dial.
5.1 To have Directory Dialing Screened Transfer (TRF) callers:
5.1.1 CUSTOMIZE: DIAL ACTION TABLES: TRF ACTION – SCREENED TRANSFER (PAGE 336).
- In the Dial Action Table, for the range’s leading digit program Action = TRF and
Number = XXX.
- For example, to have Directory Dialing Screened Transfer to extensions in the 300-
399 range, for digit 3 be sure Action = TRF and Number = XXX.
- For Call Routing Mailboxes
, this action routes callers to that mailbox’s Welcome
Message and Instruction Menu for additional dialing options.
- For Directory Dialing Mailboxes
, this action routes callers to that mailbox’s Direc-
tory Dialing message.
- For Distribution Mailboxes
, this action lets callers leave a message for the associ-
ated Distribution List.
- For Guest Mailboxes
, this action lets callers leave a message in the Guest Mailbox.
- For Interactive Mailboxes
, this action lets callers access the Interactive Mailbox and
use Interactive Messaging.
- For Message Center Mailboxes
, this action lets callers leave a message in the Mes-
sage Center Mailbox.
- For Network Alias Mailboxes
, this action lets callers leave a message in the Net-
work Alias Mailbox.
- For Subscriber Mailboxes
, this action makes a Screened Transfer to the subscriber’s
extension.
✔ By default, digit 3 Action = TRF and Number = XXX.
5.2 To have Directory Dialing Unscreened Transfer (UTRF) callers:
5.2.1 CUSTOMIZE: DIAL ACTION TABLES: UTRF ACTION – UNSCREENED TRANSFER (PAGE 336).
- In the Dial Action Table, for the range’s leading digit program Action = UTRF and
Number = XXX.
- For example, to have Directory Dialing Unscreened Transfer to extensions in the
300-399 range, for digit 3 be sure Action = UTRF and Number = XXX.
- For Call Routing Mailboxes
, this action routes callers to that mailbox’s Welcome
Message and Instruction Menu for additional dialing options.
- For Directory Dialing Mailboxes
, this action routes callers to that mailbox’s Direc-
tory Dialing message.
- For Distribution Mailboxes
, this action lets callers leave a message for the associ-
ated Distribution List.
- For Guest Mailboxes
, this action lets callers leave a message in the Guest Mailbox.
- For Interactive Mailboxes
, this action lets callers access the Interactive Mailbox and
use Interactive Messaging.
- For Message Center Mailboxes
, this action lets callers leave a message in the Mes-
sage Center Mailbox.
- For Network Alias Mailboxes
, this action lets callers leave a message in the Net-
work Alias Mailbox.
- For Subscriber Mailboxes
, this action makes an Screened Transfer to the sub-
scriber’s extension.
✔ By default, digit 0 Action = UTRF and Number = 0 (the operator).