Guest Mailbox
158 ◆ Chapter 2: Features UX Mail Manual
Message Retention (page 224)
Set how long a Guest Mailbox will retain held and saved messages.
Message Playback Direction (page 218)
Set the Guest Mailbox message playback order.
Message Storage Limit (page 227)
Set the maximum number of messages that can be left in the mailbox.
Next Call Routing Mailbox (page 247)
The Next Call Routing Mailbox provides additional dialing options after a caller leaves a message in a
Guest Mailbox.
Security Code (page 273)
If enabled, a Guest Mailbox caller must enter a security code before logging onto the mailbox.
Tenant Service (page 287)
Tenant Groups may limit access to a Guest Mailbox.
Urgent Message (page 302)
A Guest Mailbox user can send an Urgent Message.
Programming
Step 1 Set up a Guest Mailbox.
1.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: GUEST: [GENERAL] TYPE (PAGE 369).
- Select Guest.
✔ By default, Guest Mailboxes are 819, 820, 829, 830, 839, 840, 849, and 850.
Step 2 Optionally assign a department name to a Guest Mailbox.
2.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: GUEST: [GENERAL] DEPARTMENT (PAGE 370)
- This information appears on the Distribution List (page 495) and Mailbox Options
(page 497) reports.
✔ By default, there are no department names assigned.
Step 3 To restrict Guest Mailbox users from recording and sending a message:
3.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: GUEST: [MESSAGING] RECORD REPLY ONLY (PAGE 380).
- If you enable (check) this option, a guest logging onto their Guest Mailbox can only record
message replies. They cannot use
RS to record and send complete messages.
- If you disable (uncheck) this option, the guest can use
RS to record and send complete
messages.
✔ By default, this option is enabled (Yes).
Step 4 Set the maximum length of recorded messages left in the Guest Mailbox.
4.1 CUSTOMIZE: SYSTEM OPTIONS: [TIMERS] SUBSCRIBER MESSAGE LENGTH (PAGE 472).
- Set the maximum length (1-9999 seconds) of recorded messages for:
- Subscriber or Guest Mailbox users dialing
RS to record and send a message.
-
Extension users leaving a message in a Subscriber, Guest, or Message Center Mailbox.
- Outside callers transferred by an extension user to a Subscriber, Guest or Message
Center Mailbox.
- Outside Automated Attendant callers accessing a mailbox via a LOGON command.
- Subscriber and Guest Mailbox Greetings.
- Call Routing Mailbox Welcome Messages and Instruction Menus.
- Announcement Mailbox messages.
- Interactive Prompts (prompts recorded for an Interactive Mailbox).
✔ By default, these types of messages 120 seconds long maximum.
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