NEC UX5000 - Page 185

Interactive Messaging
UX Mail Manual Chapter 2: Features ◆ 167
2
Programming
Step 1 Set up the Interactive Mailbox.
1.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [GENERAL] TYPE (PAGE 383).
- Select Interactive.
✔ By default, there are no Interactive Mailboxes assigned.
Step 2 Optionally assign a department name to an Interactive Mailbox.
2.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [GENERAL] DEPARTMENT (PAGE 384).
- This information appears on the Distribution List (page 495) and Mailbox Options
(page 497) reports.
✔ By default, there are no department names assigned.
Step 3 Set how long voice mail will wait when the Interactive Mailbox caller is silent.
3.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [INTERACTIVE] SILENCE LIMIT (PAGE 387).
- This is helpful for rotary dial callers that cannot dial # to confirm a response.
✔ By default, this interval is 3 seconds.
Step 4 Assign the mailbox that should record the Interactive Mailbox responses.
4.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [INTERACTIVE] MAILBOX (PAGE 387).
- Normally, this is a Subscriber, Guest, or Message Center Mailbox.
✔ By default, this entry is N (no mailbox assigned).
Step 5 Set the Interactive Prompt review mode.
5.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [INTERACTIVE] REVIEW MODE (PAGE 388).
- The caller can optionally be able to review their responses after each response is recorded
or only after all responses are recorded.
✔ By default, this entry is None (no review allowed).
Step 6 Determine how voice mail handles incomplete responses.
6.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [INTERACTIVE] RECORD INCOMPLETE RESPONSE
(
PAGE 388).
- If enabled, all responses are recorded (even if the caller did not record responses to all
Interactive Prompts).
- If disabled, responses are recorded only if the caller responded to each Interactive Prompt.
✔ By default, this option is disabled (No).
Step 7 Leave the Time Limit for Dialing Commands at it’s default setting.
7.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [CALL HANDLING] TIME LIMIT FOR DIALING COMMANDS
(
PAGE 386).
✔ By default, this option is 5 seconds.