Interactive Messaging
168 ◆ Chapter 2: Features UX Mail Manual
Step 8 Enable or disable the reference number for each interactive caller.
8.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [INTERACTIVE] REFERENCE NUMBER FOR CALL
(
PAGE 388).
- If enabled, voice mail will play a reference number to the caller after they have recorded
their answers.
- If disabled, voice mail will not provide a reference number.
✔ By default, this options is disabled (No).
Step 9 Optionally assign a department name to an Interactive Mailbox.
9.1 CUSTOMIZE: MAILBOX OPTIONS EDIT: INTERACTIVE: [GENERAL] DEPARTMENT (PAGE 384)
- This information appears on the Distribution List (page 495) and Mailbox Options
(page 497) reports.
✔ By default, there are no department names assigned.
Step 10 Set the maximum length of your recorded interactive prompts.
10.1 CUSTOMIZE: SYSTEM OPTIONS: [TIMERS] SUBSCRIBER MESSAGE LENGTH (PAGE 472).
- Set the maximum length (1-9999 seconds) of recorded messages for:
- Subscriber or Guest Mailbox users dialing
RS to record and send a message.
-
Extension users leaving a message in a Subscriber, Guest, or Message Center Mailbox.
- Outside callers transferred by an extension user to a Subscriber, Guest or Message
Center Mailbox.
- Outside Automated Attendant callers accessing a mailbox via a LOGON command.
- Subscriber and Guest Mailbox Greetings.
- Call Routing Mailbox Welcome Messages and Instruction Menus.
- Announcement Mailbox messages.
- Interactive Prompts (prompts recorded for an Interactive Mailbox).
✔ By default, interactive prompts are greetings are 120 seconds long maximum.
Step 11 Optionally review the following reports:
- Reports: MAILBOX OPTIONS REPORT (PAGE 497).
- Reports:
MAILBOX DIRECTORY REPORT (PAGE 499).
- Reports:
MAILBOX NUMERIC LIST REPORT (PAGE 500).
- Reports:
MAILBOX ACCESS COUNT REPORT (PAGE 501).