C. Troubleshooting
Problem Possible cause Remedy
Event Master unit constantly reboots after
a software upgrade
Invalid upgrade (deployment or defective
installation)
Press and hold the SEL and ESC keys
simultaneously until the front panel shows
the choice of performing a factory reset
or continuing. Performing a factory reset
will allow the Event Master unit to boot
normally. If the problem persists, contact
you local Barco customer service support
for further a ssistance.
Can’t read or w rite to or from t he US B drive Incorrect US B format or bad U SB Ens ure that your flash d rive is formatted
to us e the FAT32 file system. If you can’t
access the USB from a PC, then y ou have
a faulty USB drive.
The front panel display screen is too d ark
display brightness
Use the “VFD brightness” sub-menu in
the System menu to adjust the intensity of
the front panel vacuum fluorescent display
(VFD) screen.
The unit is not responding to any front
panel button presses.
Front panel is locked
To unlock the front panel, press and hold
the SE L and ESC buttons simultaneously
for 3 seconds. When the panel is unlocked,
the display screen displays the Status
menu.
After factory reset, the IP address is lost Wrong mode of the factory reset comm and
was used
Use the “Factory Res et, Save IP” choice
in the “factory reset” sub-menu when you
perform a fact o ry reset.
Unable to perform web upgrade Unable t o perform web upgrade
Make sure Event Mas ter unit connection
with the LAN is available.
Make sure there is an internet access in
the LAN
526 R5905948 EVENT MASTER DEVICES 17/07/2017
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