Xerox Phaser 6360 Service Manual

3-2 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
Introduction
This section describes error messages and numeric codes displayed on the
Control Panel, listed on the Status page, or logged in the Service Usage
Profile. These error indications serve as the entry point into the
troubleshooting process. Along with the error message itself, help text
including the associated code is available by pressing the Help (?) button.
Printer problems not directly indicated by, or associated with an error
message or code are covered in Chapter 4, “General Troubleshooting.” Print-
quality problems are covered in Chapter 5, “Print-Quality Troubleshooting.”
The printer tracks and reports errors in a number of ways. The three types of
error reporting discussed in this Section include:
■ Error messages and help text displayed on the Control Panel.
■ Fault Descriptions and Codes listed on the Status page.
■ Engine (fatal) and Jam Error logs displayed on the Control Panel or listed
in the Service Usage Profile.
Messages indicating the occurrence of either a fatal or jam error appear on
the Control Panel and include their related code within the help text. Warning
messages also appear, but in most cases do not have a corresponding code.
Accessing Fault History
Listed below are three ways in which you can access fault history records.
1. Print (if possible) the Status page from the Troubleshooting menu -->
Service Tools. The fault history is listed on the second page of the report.
2. View the printer’s fault history on the Control Panel. Go to
Troubleshooting
--> Service Tools --> Engine Error History.
Note
Definitions of the codes that appear in the fault history are given in
“Printer Status Codes” on page A-6.
3. If the printer is connected to a network and has a TCP/IP address, view
the printer’s web page using a web browser.
a. Open a web browser.
b. Enter the printer’s IP address as the URL.
c. Select the Support --> Troubleshooting --> Diagnostics Logs and
the fault history displays.
If additional information is required, print the Service Usage Profile from
Troubleshooting --> Service Tools.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR