Xerox Phaser 6360

Phaser 6300/6350/6360 Service Manual 4-7
General Troubleshooting
Access Service Diagnostics one of two ways:
Entering Diagnostics Without Rebooting the Printer:
1. On the Control panel, select Troubleshooting, and then press the OK
button.
2. Select Service Tools, and then press the OK button.
3. Hold down both the Up Arrow and Down Arrow buttons for about three
seconds. When the Hidden Service menu displays, scroll to Run
Service Diagnostics, and then press the OK button.
Entering Diagnostics by Rebooting the Printer:
1. Turn the printer power Off.
2. Hold down the Back and Help (?) buttons simultaneously and turn the
printer On.
3. Continue to hold the buttons until “Entering Service Diagnostics” is
displayed.
During initialization, Service Diagnostics checks communication between the
Engine Control and Image Processor Boards. This communications test may
take as long as 90 seconds to complete. During this period, the version of
Service Diagnostics and the string Initializing… is displayed. Following
successful completion of the test, the Service Diagnostics menu displays.
If an error is detected during this test, 22:Reseat Controller Board and Call
Customer Support display. In this event, see (
page 4-13).
Print a Service Diagnostics Menu Map by selecting Print Service Menu
Map, and then pressing the OK button. The printer executes POST and
returns to Ready. You will need to re-enter Service Diagnostics. For
convenience, the Service Diagnostics Menu Map is reproduced on
page A-12.
Service Diagnostics Controls
Use the Control Panel buttons to interact with Service Diagnostics’ tests and
utilities.
Button Function
Back Returns to the prior higher level menu structure, if available.
If help text is displayed, pressing Back restores the current menu item.
Cancel Terminates the current test or cancels current Help (?) display.
Help (?) Provides help information, if available. Pressing Help (?) again
restores the current menu item and removes the help text.
Up Arrow Scrolls up one menu item within a menu list. This control does not
‘wrap’. Used to increment data in tests requiring user input.
Down Arrow Scrolls down one menu item within a menu list.
This control does not ‘wrap’, the end of a menu list is designated by
three asterisks. Used to decrement data in tests requiring user input.
OK Enters the highlighted menu. Executes the current test item.
Used to select a data value entered by the user.