Xerox Phaser 6360

Phaser 6300/6350/6360 Service Manual 4-17
General Troubleshooting
RAM Memory Fault Isolation
Image Processor Board RAM memory has failed or is not installed. A
minimum of 256 MB of RAM must be installed for proper printer operation.
The printer supports DDR PC2700 in 200-pin SODIMM form. The printer
accepts modules of 256 or 512 MB in combinations up to 1 GB.
Errors appearing on the Startup page:
Hardware Failure: RAM Memory Slot 1 Checksum
Hardware Failure: RAM Memory Slot 2 Checksum
Hardware Failure: RAM Memory Slot 1 Rejected
Hardware Failure: RAM Memory Slot 2 Rejected
Errors appearing on the Control Panel:
Power On Self Test Error 15: RAM DIMM
Power On Self Test Error 16: Minimum RAM Limit
Power On Self Test Error RAM ERROR
Initial Actions:
Check that the RAM devices are making positive contact with their
connectors.
1.Power off the printer.
2.Remove and re-install the RAM memory after verifying it meets the Xerox
specifications. See “Memory Specifications” on page 1-12. If the problem
persists, use the following procedure to correct it.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ SDRAM Memory, PL9.1.26
■ Image Processor Board,
PL9.1.3
■ Print Engine Map 3- P/J Locator (page 10-7)
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Power on the printer.
Is RAM ERROR displayed on the
Control Panel?
Go to Step 5. Go to Step 2.
2 Is 15: RAM DIMM displayed on the
Control Panel?
Go to Step 5. Go to Step 3.
3 Is 16: Min RAM Limit displayed on the
Control Panel?
Go to Step 5. Go to Step 4.