Xerox Phaser 6360

3-80 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
[Y] [M] [C] [K] Toner Cartridge Failure
A CRUM error has occurred for the indicated Toner Cartridge.
Applicable Status Codes:
Code 86: Cyan Toner Cartridge Failure
Code 87: Magenta Toner Cartridge Failure
Code 88: Yellow Toner Cartridge Failure
Code 89: Black Toner Cartridge Failure
Initial Actions:
■ Check that the Toner Cartridges are fully seated and locked into position.
■ Check that the Toner Cartridges are appropriate for the model.
■ Check that all ribbon tape has been removed from the cartridges and
cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Toner Cartridge, PL7.2.8
■ RFID Harness, PL7.2.17
■ RFID2 Harness, PL7.2.16
■ CRUM Reader, PL7.2.12
■ Print Engine Map 1 - P/J Locator (page 10-5)
■ Print Engine Developer (1/2) Wiring (page 10-20)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check Toner Cartridge installation.
Are the Toner Cartridges properly
installed?
Go to Step 2. Correct the
installation.
2 Replace the affected Toner Cartridge.
Does the error persist after a genuine
Xerox Toner Cartridge is installed?
Go to Step 3. Complete
3 Check the CRUM Reader connection.
Is P/J341 connected to the harness?
Go to Step 4. Connect the
CRUM Reader
Board
4 Replace the CRUM Reader.
Does the error persist?
Go to Step 5. Complete
5 Check all pins on the RFID2 Harness
PL7.2.16 for continuity.
1. Disconnect P/J341 and P/J3411.
2. Check continuity between J341 <=>
J3411.
Go to Step 6. Replace the
RFID2 Harness.