Xerox Phaser 6360

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-63
Error Messages and Codes
Wrong Paper Size or Paper Not Availabe; Load Tray 2 with [size][type]
Tray 2 Paper Size mismatch error.
Applicable Status Code:
Code 177: Wrong Paper Size; Load Tray 2 with [size] [type]
Code 187: Paper Not Available; Load Tray 2 with [size] [type]
Initial Actions:
■ Inspect the tray to ensure that it is free of obstructions, is loaded with
supported media, and the guides are adjusted correctly.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Paper Size Switch, PL3.2.5
■ Paper Tray, PL2.1.1
■ Paper Size Switch Signals table (page 2-7)
■ Print Engine Map 4 - P/J Locator (page 10-8)
■ Print Engine Tray 2 Wiring (page 10-18)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the following for evidence of
fault or damage:
■ Tray 2 Paper Size Switch, PL3.2.5
■ Tray 2 Size Actuators, PL2.1.10
■ Tray 2 Paper Tray, PL2.1.1
Is there any damage?
Replace any
damaged parts.
Go to Step 2.
2 Test the Tray 2 Paper Size Switches.
Run the Service Diagnostics Paper
Size Switch test. Use the table on
(
page 2-7).
Do the switches function correctly?
Replace the
Engine Control
Board
(
page 8-106).
Go to Step 3.
3
Check the Paper Size Switch signals.
Disconnect P/J47.
Verify +3.3 V on pins
P/J47-1 <=> P47-3
P/J47-2 <=> P47-3
P/J47-4 <=> P47-3
Is there +3.3 V when actuated?
Go to Step 4 Replace the Paper
Size Switch
(
page 8-28).
4 Check all pins on the FDR Harness for
continuity.
1. Disconnect P/J47 and P/J471.
2. Check continuity between
J47<=>J471.
Replace the
Engine Control
Board
(
page 8-106).
Replace the FDR
Harness.