Xerox Phaser 6360

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-15
Error Messages and Codes
Jam at Registration Roller: Jam RR
The Registration Sensor indicates that paper did not reach the sensor on time
or that paper remains in the Registration Chute.
Applicable Status Code:
Code 154: Registration Jam
Initial Actions:
■ Ask the customer about the paper types being used. If not on the
recommended list, determine if this is contributing to the problem.
Recycled, multi-purpose or copier paper tends to contaminate the paper
path. Constant use of special papers such as labels or business cards
can also contribute to jamming.
■ Ensure the correct tray loading and setup procedures are followed
(securing the guides, selecting the correct paper type, fanning the paper,
etc.).
■ Make sure the printer is plugged directly into an electrical outlet. Using
extension cords or a power strip is not recommended.
■ Make every attempt to establish a jam rate prior to starting any work. If
possible print a Status page or Usage Profile report and note the page
count between jams.
■ Determine if jamming is occurring in one tray but not another. This helps
to identify any dirty or defective parts.
■ Clear the paper path of any Jams and paper debris. Start at the Turn
Chute and work up to the Registration Chute Assembly.
■ Clean the paper Feed and Pick Rollers in the paper tray and tray slot
using a slightly damp (water only) lint free cloth.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
N
o
t
e
In some instances the error will clear after power is cycled, but reappears
with the next print. Check for a piece of paper fan-folded behind the
Feeder Chute (PL3.1.2) or below the Registration Roller Assembly
(PL4.2.1).
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Registration Sensor, PL4.1.3
■ Registration Sensor Actuator,
PL4.1.1
■ Registration Roller Assembly,
PL4.2.1
■ Print Engine Map 3 P/J Locator (page 10-7)
■ Print Engine Paper Feed Wiring (page 10-26)