Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-49
Error Messages and Codes
Replace Non-Xerox [Y] [M] [C] [K] Toner Cartridge
The CRUM Reader detected a CRUM ID error or a Non-Xerox Toner
Cartridge.
An empty or non-genuine Xerox cartridge, a fatal cartridge error, or a fatal
printer error can cause this error. Check for an error code in the help text prior
to troubleshooting. If a code in the range of 232~235 appears, or no code is
present, see
“Replace [Y] [M] [C] [K] Toner Cartridge or [Y] [M] [C] [K] Toner Is
Low” on page 3-42.
A Non-Xerox Toner Cartridge warning message occurs when the printer
detects the presence of Non-Xerox Toner. The customer can continue to print
by selecting use it on the Control Panel when queried whether to use the Non-
Xerox cartridge. If the customer chooses Do Not Use, the warning message is
replaced by the Replace [C] [M] [Y] [K] Toner Cartridge error message and the
associate codes (96 ~ 99) appear in the help text.
Applicable Status Codes:
Code 90: Cyan CRUM ID Error
Code 91: Magenta CRUM ID Error
Code 92: Yellow CRUM ID Error
Code 93: Black CRUM ID Error
Code 96: Non-Xerox Cyan Toner Cartridge Detected
Code 97: Non-Xerox Magenta Toner Cartridge Detected
Code 98: Non-Xerox Yellow Toner Cartridge Detected
Code 99: Non-Xerox Black Toner Cartridge Detected
Initial Actions:
■ Check that the Toner Cartridges are fully seated and locked into position.
■ Check that the Toner Cartridge is appropriate for the model.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Toner Cartridge, PL7.2.8
■ RFID Harness, PL7.2.17
■ RFID2 Harness, PL7.2.16
■ CRUM Reader, PL7.2.12
■ Print Engine Map 1 - P/J Locator (page 10-5)
■ Print Engine Developer (1/2) Wiring
(page 10-20)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check Toner Cartridge installation.
Are the Toner Cartridges properly
installed?
Go to Step 2. Correct the
installation.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR