Xerox Phaser 6360

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-49
Error Messages and Codes
Replace Non-Xerox [Y] [M] [C] [K] Toner Cartridge
The CRUM Reader detected a CRUM ID error or a Non-Xerox Toner
Cartridge.
An empty or non-genuine Xerox cartridge, a fatal cartridge error, or a fatal
printer error can cause this error. Check for an error code in the help text prior
to troubleshooting. If a code in the range of 232~235 appears, or no code is
present, see
“Replace [Y] [M] [C] [K] Toner Cartridge or [Y] [M] [C] [K] Toner Is
Low” on page 3-42.
A Non-Xerox Toner Cartridge warning message occurs when the printer
detects the presence of Non-Xerox Toner. The customer can continue to print
by selecting use it on the Control Panel when queried whether to use the Non-
Xerox cartridge. If the customer chooses Do Not Use, the warning message is
replaced by the Replace [C] [M] [Y] [K] Toner Cartridge error message and the
associate codes (96 ~ 99) appear in the help text.
Applicable Status Codes:
Code 90: Cyan CRUM ID Error
Code 91: Magenta CRUM ID Error
Code 92: Yellow CRUM ID Error
Code 93: Black CRUM ID Error
Code 96: Non-Xerox Cyan Toner Cartridge Detected
Code 97: Non-Xerox Magenta Toner Cartridge Detected
Code 98: Non-Xerox Yellow Toner Cartridge Detected
Code 99: Non-Xerox Black Toner Cartridge Detected
Initial Actions:
■ Check that the Toner Cartridges are fully seated and locked into position.
■ Check that the Toner Cartridge is appropriate for the model.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Toner Cartridge, PL7.2.8
■ RFID Harness, PL7.2.17
■ RFID2 Harness, PL7.2.16
■ CRUM Reader, PL7.2.12
■ Print Engine Map 1 - P/J Locator (page 10-5)
■ Print Engine Developer (1/2) Wiring
(page 10-20)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check Toner Cartridge installation.
Are the Toner Cartridges properly
installed?
Go to Step 2. Correct the
installation.