Xerox Phaser 6360 Service Manual

4-20 Phaser 6300/6350/6360 Service Manual
General Troubleshooting
Skewed Image
1. The image area is not parallel, Skewed, with the sides of the page but the
printer neither jams nor displays an error code.
2. Remove the tray and ensure the paper guides are set correctly.
3. Check that the correct type of media for the tray is being used.
4. Ensure that the tray has not been over filled. (Skewed images are a
common defect when Tray 1 (MPT) is overfilled.)
5. Verify the Feed Rollers are installed correctly.
6. Clean the Feed Rollers with a clean, dry, lint-free wipe.
7. Troubleshoot the Paper Pick Assembly.
Damaged Prints
The printed page exits the printer either wrinkled, creased, or torn. The printer
neither jams nor displays an error code.
1. Stop the page at various points in the paper path to determine where the
media becomes damaged. See “Paper Path Route” on page 2-17 for
more information.
2. Try using the next heaviest type of paper. For more information print the
Paper Tips Page from the printer’s Information Pages menu.
3. Feed paper through the printer from each of the available trays. Is the
paper damaged when fed out of one tray but not when fed out of the
others? If so, inspect the tray for damage, ensure that the media guides
are set correctly and verify that the proper media is being used.
4. If media shows damage from all trays, check for a problem in Registration
Roller Assembly area.
5. Inspect the paper tray and path for debris or broken components.
Wrinkled Envelopes
Envelope wrinkling of varying severity can sometimes occur. In general,
envelope wrinkling is considered a laser technology limitation due to the
fusing process which relies on heat and pressure to bond toner to the media.
The #10 Commercial envelopes are particularly susceptible to wrinkling.
Testing different manufacturer’s envelopes demonstrated that some brands of
#10 Commercial envelopes exhibit less wrinkling when loaded face down with
the flap oriented to the right side of Tray 1 (MPT) not the left as indicated on
the tray label.
1. Check the paper path for obstructions or debris.
2. Check that the paper guides are set correctly.
3. Check that the Tray 1 (MPT) has not been over filled.
4. Test envelopes from other manufacturers to find the best result.
N
o
t
e
Depending on the customer's application, it may not be possible to rotate
the image in order to accommodate a face down, right side flap
orientetation. This workaround may or may not be an acceptable
compromise to reduce envelope wrinkling.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR