Xerox Phaser 6360 Service Manual

4-24 Phaser 6300/6350/6360 Service Manual
General Troubleshooting
Network Problems
The Phaser 6300/6350/6360 printers include diagnostic tools to help resolve
networking problems that prevent printing. Located in the Troubleshooting
menu is the Network Problems menu. The Network Problems menu lists the
Network Diagnostics test and the Network Log Pages. Use these tools to
verify network connectivity.
Initial Actions:
■ Check that the driver software is properly installed on the host.
■ Make sure the network cable is connected at both ends and is
serviceable.
■ Print a Configuration page to verify the correct IP address, network mask,
and gateway are entered into the printer’s NVRAM.
■ Reboot the printer to clear the network logs.
■ If the problem persists, follow the procedure below.
Network Diagnostics
Selecting Network Diagnostics runs a test on the TCP/IP connection
(Ethernet Port) and displays the results. If no errors are detected, the
message Network diagnostics completed, No problem detected displays,
along with options for Help or printing either the Connection Setup or
Configuration page. The Connection Setup and Configuration pages list
current network parameters stored in the printer’s NVRAM. If Network
Diagnostics detects an error, the error message displays with menu options to
assist in correcting the error. Pressing Help (?) provides help text listing steps
to help diagnose and clear the error.
In situations where Network Diagnostics completes without an error, but
printing continues to fail, test the printer’s Ethernet Port directly using a cross-
over cable and a second, known good, Ethernet Port. A successful test using
this procedure eliminates the printer’s networking hardware as the root cause.
N
o
t
e
The Ethernet Port verification procedures were developed for Windows
XP or Mac OS X. If a different operating system is in use, adapt the steps
as necessary.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR