Xerox Phaser 6360 Service Manual

3-78 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
Engine Firmware Failure
The Engine Control Board detected a firmware error.
Applicable Status Codes:
Code 72: NVRAM error
Engine NVRAM Failure
This error condition indicates the Engine NVRAM is corrupted or is receiving
incomplete or corrupted data from one or more of the CRUM’s within the
printer’s consumables. Closing Door C with the Imaging Unit not fully seated
can cause a misalignment of the CRUM connectors within the Imaging Unit
and the engine resulting in damage to the Imaging Unit’s CRUM connector.
This damage consists of deformed plastic within the connector that prevents
proper reading of the CRUM data.
Applicable Status Code:
Code 83: Engine NVRAM Failure
Initial Actions:
■ Remove the Imaging Unit and inspect the printer cavity for obstructions
that prevent the Imaging Unit from fully seating.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Engine Control Board, Pl9.1.16
■ EEPROM Board, PL9.1.12
■ Print Engine Map 3 - P/J Locator (page 10-7)
■ Print Engine Xerographics (1/2) Wiring
(page 10-24)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Cycle printer power.
Does the error persist?
Go to Step 2. Complete
2 Is P/J144 on the EEPROM Board
properly seated and defect free?
Go to Step 3. Reseat P/J144
or replace the
EEPROM Board
(
page 8-105).
3 Turn printer power off and then back
on.
Does the error persist?
Replace the
Engine Control
Board
(
page 8-106).
Complete

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR