Xerox Phaser 6360

3-82 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
Fuser Motor Failure
The Fuser Motor rotation signal indicates that the motor is no longer
operational.
Applicable Status Code:
Code 103: Fuser Motor Failure
Initial Actions:
■ Ensure that the Fuser is fully seated and locked in position.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
W
arn
i
ng
Avoid the potential of electric shock by removing the power cord from the
wall outlet prior to performing the following procedure.
Caution
Allow adequate time for the Fuser to cool before servicing the printer.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Fuser Drive Assembly, PL5.2.25
■ TNRFULL/FSR Harness, PL5.2.30
■ Engine Control Board, PL9.1.16
■ Interlock Switch, PL9.1.1
■ Print Engine Map 2 - P/J Locator (page 10-6)
■ Print Engine Wiring Fuser (page 10-22)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Fuser Drive Assembly for
damage.
Are any parts of the Fuser Drive
Assembly damaged or excessively
worn?
Replace the Fuser
Drive Assembly
(
page 8-97).
Go to Step 2.
2 Check the Fuser Motor connection.
Is P/J521 connected to the harness?
Go to Step 3. Reconnect the
Fuser Motor.
3 Test the Fuser Motor.
1. Close the Interlock Switch while
testing.
2. Run the Service Diagnostics Fuser
Motor test.
Does the motor operate?
Go to Step 5. Go to Step 4.