Xerox Phaser 6360

3-64 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
Wrong Paper Size or Paper Not Availabe; Load Tray [3][4][5] with [size][type]
Tray [3] [4] [5] paper size mismatch error.
Applicable Status Codes:
Code 178: Wrong Paper Size; Load Tray 3 with [size] [type]
Code 179: Wrong Paper Size; Load Tray 4 with [size] [type]
Code 180: Wrong Paper Size; Load Tray 5 with [size] [type]
Code 188: Paper Not Available; Load Tray 3 with [size] [type]
Code 189: Paper Not Available; Load Tray 4 with [size] [type]
Code 190: Paper Not Available; Load Tray 5 with [size] [type]
Initial Actions:
■ Inspect the tray to ensure that it is free of obstructions, is loaded with
supported media, and the guides are adjusted correctly.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
For 550-Sheet Feeder:
■ Paper Size Switch, PL11.2.6
■ Paper Tray, PL11.4.1
■ SIZE Harness, PL11.2.8
For 1100-Sheet Feeder:
■ Paper Size Switch, PL12.2.6
■ Paper Tray, PL12.6.1
■ SIZE2 Harness, PL12.3.5
■ Paper Size Switch Signal Definitions table
(page 2-7)
■ 550-Sheet Feeder P/J Locator (page 10-12)
■ 550-Sheet Feeder Tray Wiring (page 10-35)
■ 1100-Sheet Feeder P/J Locator (page 10-10)
■ 1100-Sheet Feeder Tray Wiring (page 10-31)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the affected tray for damaged
parts:
■ Paper Size Switch, PL11.2.6, PL12.2.6
■ Paper Tray, PL11.4.1, PL12.6.1
Are any parts damaged?
Replace
damaged parts.
Go to Step 2.
2 Test the affected Paper Size Switch.
Run the Service Diagnostics Paper Size
Switch test. Use the table on (
page 2-7).
Do the switches function correctly?
Replace the
Engine Control
Board
(
page 8-106).
Go to Step 3.