Xerox Phaser 6360

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-55
Error Messages and Codes
Tray and Media Errors
When a tray is pulled out that prevents printing during a print job, an error
condition exists.When a tray is pulled out while no job is printing or that does
not prevent printing during a print job, a warning condition exists.
Insert Tray [2] or Tray [2] Missing
The Tray 2 Paper Size Switch indicates that Tray 2 is not installed.
Applicable Status Codes:
Code 160: Insert Tray 2
Warning: Tr a y 2 i s m i ss in g
Initial Actions:
■ Remove the tray and inspect the tray cavity to ensure that it is free of
obstructions or debris.
■ Reinstall the tray and cycle printer power.
■ Check that the tray is fulled seated.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Paper Size Switch, PL3.2.5
■ Paper Tray, PL2.1.1
■ Paper Size Switch Signals table (page 2-7)
■ Print Engine Map 4 - P/J Locator (page 10-8)
■ Print Engine Tray 2 Wiring (page 10-18)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the following for evidence of
fault or damage:
■ Tray 2 Paper Size Switch, PL3.2.5
■ Tray 2 Paper Size Switch Actuators,
PL2.1.10
■ Paper Tray, PL2.1.1
Is there any damage?
Replace any
damaged parts.
Go to Step 2.
2 Test the Tray 2 Paper Size Switches.
Run the Service Diagnostics Paper
Size Switch test. Use the table on
(
page 2-7).
Do the switches function correctly?
Replace the
Engine Control
Board
(
page 8-106).
Go to Step 3.